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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jason Brooks

September 15, 2023

5  out of  5 rating by Jason Brooks
"I have known Jim for years, and he is a wonderful agent! He takes time to get to know his customers, and he makes sure your coverage matches your needs. I would absolutely recommend Jim Rosales State Farm for all your insurance needs. State Farm is a solid company who consistently pays their claims, and Jim Rosales will stand by you through the claim process to answer your questions and get the information you need."


March 6, 2023

5  out of  5 rating by Carslos
"Great service"

Maryjo N

December 26, 2022

5  out of  5 rating by Maryjo N
"We transferred to Statefarm insurance and Jim Rosales provided us an excellent service. Very quick response on any questions we might have. We highly recommend his office ."

Elijah Flores

November 20, 2022

5  out of  5 rating by Elijah Flores
"Julie helped me with my insurance for the purchase of my new home. Made everything super easy only had to give her the address! 100% recommended them!"

Iris Bazaldua

November 2, 2022

5  out of  5 rating by Iris Bazaldua
"This facility offers the best customer service hands down! They truly care about their clients. Julieann was so informative and helpful. 10/10 recommended."

Grace Daniels

November 2, 2022

5  out of  5 rating by Grace Daniels
"As a business owner I know how vital excellent customer service is for your company's success. JulieAnn demonstrated just that and more while shopping for my auto insurance. In comparison to other agents, Jim Rosales is, unequivocally, my preferred choice."

Grace Franco

November 2, 2022

5  out of  5 rating by Grace Franco
"Recently switched from another provider to State Farm and we couldn't have picked a better agent. Julieann helped answer all our questions and choose the right policy for our needs. We were greeted with extraordinary customer service and are highly recommended."

Jose Negrete

November 2, 2022

5  out of  5 rating by Jose Negrete
"(Translated by Google) This insurance agency is very knowledgeable in its field. Miss JulieAnn was very professional and courteous. The service was fast and complete. I was in and out in a matter of minutes. Highly recommended! (Original) Esta agencia de seguros está muy bien informada en su campo. La señorita JulieAnn fue muy profesional y cortés. El servicio fue rápido y completo. Entré y salí en cuestión de minutos. Altamente recomendable!"


August 31, 2022

5  out of  5 rating by kingjnx
"Jim is the absolute best, he's so friendly and kind. If you're looking for insurance for your home or auto I highly recommend calling or visiting this office in Garland"

Rachel Topper

August 29, 2022

5  out of  5 rating by Rachel Topper
"So impressed! We recently switched to Jim’s office from another SF agent. We received our renewal notice and found some info that was incorrect from the prior office. I emailed Jim’s office and received a super quick response. He was already aware of the discrepancies and was working on it. Grateful to be more than just a policy number with our awesome agent!"

gabrielaa monica

June 10, 2021

5  out of  5 rating by gabrielaa monica
"Thanks to Elena, I was able to find a great insurance agency! Totally recommend (: !"

The Blended Family

June 9, 2021

5  out of  5 rating by The Blended Family
"Very professional, thanks to Elena that provided a quote."

Zaiden Ramos

June 8, 2021

5  out of  5 rating by Zaiden Ramos
"I was referred by a family member & I definitely don’t regret changing insurance companies! Thanks elena for making it easy for me."

Cataleya Ramos

June 8, 2021

5  out of  5 rating by Cataleya Ramos
"I was worried about changing home insurance company’s but thanks to elena she was so sweet and understood where I was coming from and took the time to go over the plans and quotes. I highly recommend! Thank you elena!!"

Rosa Ramos

June 8, 2021

5  out of  5 rating by Rosa Ramos
"Love working with Elena and the team! Great service and such friendly people. Always have the best answers and they’re always willing to help. Elena always greets me with a smile, and the office always feels like home!"

Alejandro Ramos

June 8, 2021

5  out of  5 rating by Alejandro Ramos
"The Jim Rosales agency is awesome! Elena was super-responsive and did a fantastic job of finding the right coverage for me for the best price."

Rosa Garcia

June 8, 2021

5  out of  5 rating by Rosa Garcia
"Exceptional customer service! Elena was very attentive to my needs. Elena was professional, organized and quick when I need quotes or have questions about my policies. I'm happy with my coverage and rates and most of all with Jim Rosales as my agent. Five star State Farm office!"

Jaletzie Guerrero

April 30, 2021

5  out of  5 rating by Jaletzie Guerrero
"Thank You Elena!!!"

James Varela

April 30, 2021

5  out of  5 rating by James Varela
"Great place with even better people. Elena is very knowledgable and customer service oriented. Would recommend for sure"

Jocelyn Castillo

April 19, 2021

5  out of  5 rating by Jocelyn Castillo
"Great customer service and Elena was able to help me out and answer all my questions she is truly the best! :)"


April 19, 2021

5  out of  5 rating by Eve
"Very friendly staff at this location. Elena was able to help me out and explained everything in detail. Highly recommend this place!"

Edelein Valadez

April 19, 2021

5  out of  5 rating by Edelein Valadez
"Im new to this adulting thing so finding a good insurance agent was hard. I would totally recommend Jim Rosales State Farm insurance. Definitely ask for Elena, she really helped me out so much trying to understand everything."

Ana Hernandez

April 19, 2021

5  out of  5 rating by Ana Hernandez
"Very professional and loved how attentive everyone was."

nancy castaneda

April 19, 2021

5  out of  5 rating by nancy castaneda
"Totally recommend Jim Rosales State Farm Insurance. Ask for Elena, very friendly and will help you with all your insurance needs!"


April 19, 2021

5  out of  5 rating by ALFONZO NAVARRO
"Friendly staff very helpful"